FAQ

Frequently Asked Questions

When will my order be sent and how long will it take for delivery?

Order Cutoff Time

5:00 PM (GMT), Monday–Friday
Orders placed after the cutoff will be processed the following business day.

Order Handling Time

1–4 business days
This is the time needed for our team to prepare, pack, and dispatch your order.

Transit Time

6–12 business days

Estimated Delivery Window

7–16 business days
(Handling time + transit time)

 

Can I return the product if I don't like it?

Yes. You may return your item within 30 days of receiving it.
The product must be unused, in its original condition, and include all labels and packaging. Items that show signs of wear or damage may not qualify for a refund.

How can I find the right size?

Each product page includes a detailed size chart.
If you are unsure between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

What payment methods do you accept?

We accept the following secure payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

What if the product does not meet my expectations?

If you are not satisfied for any reason, you can return the item within 30 days.
Simply contact our customer support team and we will guide you through the return process.

How can I contact customer support?

You can reach out to us at:

Email: info@maisonparker-boutique.com

Phone: +1 386 251 8699

We respond to emails within 24 hours, Monday–Friday. Messages received over the weekend will be handled on Monday.